{"id":10620,"date":"2013-12-09T19:27:29","date_gmt":"2013-12-09T19:27:29","guid":{"rendered":"http:\/\/www.unsponsored.co.uk:\/press\/?p=10620"},"modified":"2015-04-26T11:31:15","modified_gmt":"2015-04-26T10:31:15","slug":"gopro-customer-service","status":"publish","type":"post","link":"https:\/\/www.unsponsored.co.uk\/press\/gopro-customer-service\/","title":{"rendered":"GoPro Customer Service"},"content":{"rendered":"<p>A few weeks ago I sold one of my <a href=\"https:\/\/www.unsponsored.co.uk\/press\/?cat=27\" target=\"_blank\">GoPro Hero 3<\/a> silver editions. I was contacted by the buyer a few days after the sale stating that it dead. All very strange as it was fully updated and A1 before being sent off. Any way I refunded the guy once the camera was returned and I began to diagnose the issue. The camera was simply refusing to switch on under USB or battery power.<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/www.unsponsored.co.uk:\/press\/wp-content\/uploads\/2013\/12\/20131209-192808.jpg\" alt=\"GoPro Customer Service\" class=\"aligncenter size-full\" \/><\/p>\n<p><!--more--><\/p>\n<p>After checking out most of the videos on the subject I concluded that the camera was FUBAR&#8217;d and contacted <a href=\"https:\/\/www.unsponsored.co.uk\/press\/?cat=27\" target=\"_blank\">GoPro customer service<\/a>.<\/p>\n<p>Within 24hrs I had a response from the GoPro customer service team and the process began.  Each of my communications with <a href=\"https:\/\/www.unsponsored.co.uk\/press\/?cat=27\" target=\"_blank\">GoPro<\/a> were picked up and respond to around 24hrs later due to the time lag and over night emailing. A a result of siome superb customer service my dead <a href=\"https:\/\/www.unsponsored.co.uk\/press\/?cat=27\" target=\"_blank\">GoPro<\/a> was sent off to Holland and a new <a href=\"https:\/\/www.unsponsored.co.uk\/press\/?cat=27\" target=\"_blank\">GoPro Silver<\/a> was dispatched from Hong Kong.  Two days after shipping confirmation the above box landed at my door.  Simply superb. Thank you GoPro! <\/p>\n","protected":false},"excerpt":{"rendered":"<p>A few weeks ago I sold one of my GoPro Hero 3 silver editions. I was contacted by the buyer a few days after the sale stating that it dead. All very strange as it was fully updated and A1 before being sent off. Any way I refunded the guy once the camera was returned [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4,27],"tags":[1686,1685,1683,1684,2305],"class_list":["post-10620","post","type-post","status-publish","format-standard","hentry","category-gear","category-gopro","tag-brick","tag-bricked","tag-customer-service","tag-dead","tag-gopro-other-action-cameras"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GoPro Customer Service - Unsponsored<\/title>\n<meta name=\"description\" content=\"Sometimes things go wrong. Unsponsored had the opportunity to put the GoPro Customer service system to the test.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unsponsored.co.uk\/press\/gopro-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GoPro Customer Service - Unsponsored\" \/>\n<meta property=\"og:description\" content=\"Sometimes things go wrong. 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