At the start of 2014 I managed to put a cut in my Arc’teryx Fission SL jacket. The Fission SL is a super light weight Goretex pro jacket that is insulated. It’s a great jacket that is both light and warm and it has served me well through the British winters for the last couple of years. Unfortunately I managed to brush past a wall (bricks had sharp edges) and put a 5 to 6cm straight cut in the front of the jacket.
To say I was gutted would be an understatement. I looked at possible solutions for repair – tape, glue, patch etc. All were viable but to be honest if it’s less than perfect it would simply annoy me. So the only option was to contact Arc’teryx direct. To be honest I didn’t hold out much hope as I expected the repair to be hugely expensive and therefore not cost effective. But is was worth a go.
I made a service warranty/repair request via the Arc’teryx website. An auto response was received immediately and I awaited contact. Contact quickly came and I was asked to send the jacket off to Switzerland.
A week or so later I received contact to let me know that the jacket had been received and was being assessed. As expected (the damage was my fault after all) a repair outside of warranty would be required at a cost of around £50 including postage to get it back to me.
Now it may sound silly but if the repair didn’t meet my high standards the jacket would have been sold on. I was concerned that this would be the case and that I would be finding myself buying another brand new (perfect) Fission before the postie had got to the end of the street. Thankfully what I received back was a very professional repair. The cut area had been removed and an internally stitched patch has been put in its place – Neat, exact and hardly noticeable unless you are search for it. So much so that even trying to get it to show in a photograph is difficult.
Needless to say I am delighted with the repair and the service that Arc’teryx offered and it’s great to be able to share this via the site.